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Positions at Western Water are advertised here.

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Western Water 2019 Trainee Program 

Western Water, in conjunction with SkillInvest is seeking to employ enthusiastic individuals who are keen to learn. Over the 18 month traineeship, you will obtain a Nationally Accredited Certificate III Qualification. 

Traineeships are available in:

These roles are suitable for school leavers or those willing to take on an entry level position.

At Western Water we care for our people, support balance and flexibility, and are committed to the professional growth of our employees. If you want to work with talented, passionate people where you can make an impact and see the results of your hard work, we encourage you to apply. We encourage job applications from Aboriginal people, people with disabilities, LGBTIQ and people from culturally diverse backgrounds.

Applications close February 1, 2019.

Community Relations and Internal Communications Advisor

  • Part Time – 3 Days per week
  • Salary $66,767 - $77,649 pro-rata

Our communications team is looking for a Community Relations and Internal Communications Advisor to deliver effective community relations across Western Water’s service region through our schools’ education program, community education, events management, merchandise coordination, mobile information kiosks, community support, grants and sponsorship program and a range of relevant community marketing campaigns. The role will also deliver a dynamic, multi-channel internal communications service across the organisation.

The Community Relations and Internal Communications Advisor will:

  • Coordinate community relations activities such as events, grants and sponsorship that meet Western Water objectives, ensuring continuous improvement and value for money. 
  • Represent Western Water at community events and networks, to build strong, meaningful community relationships across Western Water’s service area
  • Have a strong focus on good governance through accurate records, reporting and strong processes.
  • Produce high quality community relations plans, sponsorship, grant and event plans, including evaluation
  • Manage Western Water’s merchandise, sponsorship and education program, ensuring strong governance, stock management and transparency.
  • Partner with internal clients to develop and implement a coordinated, multi-channel, timely, content rich internal communications program across the business and its multiple sites.

The ideal candidate will have:

  • Experience in planning and implementing communication and engagement projects, community relations development, events and project delivery
  • The ability to operate autonomously and manage workload with limited supervision
  • Internal communications and community relations experience
  • Skill in writing and design for a range of communication materials including hard copy, verbal, face to face, website and social media channels.

Position Description - Community Relations and Internal Communications Advisor143KB

To apply, please CLICK HERE submit your resume and a cover letter demonstrating your relevant experience.

Applications close Monday January 28, 2019.

Senior Communications Advisor

  • Part Time – 3 Days per week
  • Salary $81,520.45 - $88,775.14 pro-rata

Our communications team is looking for a Senior Communications Advisor to deliver strategic and proactive communications for Western Water. The role will liaise with all levels of the organisation in a coordinated approach to develop communication programs that enhance Western Water’s customer experience. 

The Senior Communications Advisor will:

  • Develop, implement and evaluate communications plans for our customer team, commercial customer team and other internal clients; manage the Western Water brand, undertake marketing campaigns, including creation of simple ads, fact sheets and other marketing materials
  • Use contemporary communications tools, tactics and channels to optimise reach and effectiveness
  • Provide a proactive service to internal clients to ensure our commitment to value for money is effectively communicated to our community
  • Coordinate Western Water’s advertising schedule, contribute to social media content, write and issue media materials
  • Be nimble, enthusiastic, organised, with a can-do attitude and strong focus on delivery.

The ideal candidate will have:

  • Exceptional writing and editing skills adaptable to various target audiences.
  • The ability to operate autonomously and manage workload with limited supervision
  • Proficient computer skills using Microsoft Office suite, content management systems and desktop publishing software and desktop publishing skills, including Adobe Indesign

Position Description - Senior Communications Advisor201KB

To apply, please CLICK HERE submit your resume and a cover letter demonstrating your relevant experience.

Applications close Monday January 28, 2019.

Customer Experience Team Member 

  • Full time role with monthly RDO
  • Salary $59,528 – $64,634 plus 9.5% super
  • Join a trusted, innovative organisation with an excellent reputation and a great culture.

Western Water is a modern forward-thinking water utility business, operating in one of Australia's fastest growing regions. With a real drive to innovate and become better at what we do, we are proud of our customer focus, people-centric culture and our strong connection with our local community. Our dedicated teams are diverse with a wide range of skills.

Our Contact Centre Team is currently seeking an enthusiastic and experienced Customer Experience Team Member who is excited by innovation and customer service, with excellent attention to detail and a genuine interest in contributing to better customer and community outcomes.

The role will be responsible for:

  • Providing excellent customer service to customers through our busy contact centre through webchat, telephone and email/traditional correspondence
  • Back office administration for customer accounts
  • Contributing to a strong, professional team which has a can-do attitude

Our ideal candidates will have:

  • Exceptional attention to detail
  • A great personality and strong work ethic with a commitment to uphold the Western Water Values at all times
  • Previous experience in a customer service centre
  • The ability to learn new tasks quickly and adapt to changing processes
  • Great computer skills

At Western Water we care for our people, support balance and flexibility, and are committed to the professional growth of our employees. If you want to work with talented, passionate people where you can make an impact and see the results of your hard work, we encourage you to apply. We also encourage job applications from Aboriginal people, people with disabilities, LGBTIQ and people from culturally diverse backgrounds.

Position Description - Customer Experience Team Member161KB

To apply, please CLICK HERE and submit your resume and a cover letter addressing:

  • Why you want to work for Western Water's customer contact centre?
  • What ‘excellent customer experience’ means to you?
  • How you will help us innovate to deliver the best customer experience for our customers?

Applications close Wednesday January 23, 2019

 

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