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Accounts & Billing

Pay your bill, see our fees and charges, request payment assistance or let us know that you're moving.

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Whether you're buying, selling or renting you need to let us know when you're moving house so we can update your details.

Pay a bill

There are a number of ways you can pay your Western Water bill.

Account balance

Request your account balance and the due date of your bill.

High water bills

If you receive a higher than normal water bill, there’s a few things you may like to consider.

Email bills

Western Water is pleased to offer you the convenience of email billing.

Fees and charges

Western Water's tariff structure has been reviewed and approved by the Essential Services Commission, the independent economic regulator of essential services.

Understand your bill

Western Water sends you a bill three times per year.

EasyPay Payment Plans

If you're finding it difficult to pay your account, Western Water EasyPay can help.

Set up a direct debit

Save time by paying your water bill through direct debit.

Claim a concession

Concessions are available at your primary place of residence if you hold one or more eligible cards. You need to register your concession card with Western Water to claim your concession.


Centrepay is a free service for customers who receive payments from Centrelink.

Buying and selling property

When you buy or sell a property, it is the responsibility of your conveyancer or solicitor to contact Western Water to transfer the names on the account.

Update contact details

You should tell us if your name, mailing address, landline telephone number or mobile telephone number has changed.

Request a refund

You can request a refund or transfer of funds if your account is in credit.

Customer assistance

If you're experiencing temporary or long-term financial difficulties or having trouble paying your water bill, we can help.

Tax time tips

Tax time can be busy, especially if you own an investment property and need your Western Water bills to complete your tax return.

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