Pay your bill, see our fees and charges, request payment assistance or let us know that you're moving.
Accounts & Billing
Whether you're buying, selling or renting you need to let us know when you're moving house so we can update your details.
There are a number of ways you can pay your Western Water bill.
Request your account balance and the due date of your bill.
If you receive a higher than normal water bill, there’s a few things you may like to consider.
Western Water is pleased to offer you the convenience of email billing.
Western Water's tariff structure has been reviewed and approved by the Essential Services Commission, the independent economic regulator of essential services.
Western Water sends you a bill three times per year.
If you're finding it difficult to pay your account, Western Water EasyPay can help.
Save time by paying your water bill through direct debit.
Concessions are available at your primary place of residence if you hold one or more eligible cards. You need to register your concession card with Western Water to claim your concession.
Centrepay is a free service for customers who receive payments from Centrelink.
When you buy or sell a property, it is the responsibility of your conveyancer or solicitor to contact Western Water to transfer the names on the account.
You should tell us if your name, mailing address, landline telephone number or mobile telephone number has changed.
You can request a refund or transfer of funds if your account is in credit.
If you're experiencing temporary or long-term financial difficulties or having trouble paying your water bill, we can help.