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High bills

If you receive a higher than normal water bill, there’s a few things you may like to consider.

The rebate on your previous bill

Residential customers who have a water usage component on their bill receive $100 off their bill at the start of each financial year.

The following bill, issued between November and February, may seem higher because it doesn’t include the rebate.

The Government Water Rebate will continue each financial year for four years from 2014/15.

Water leaks

Leaks can become costly if they aren't fixed. Learn how to check if you have a water leak.

Moved house

Your bill may seem higher if you’ve recently moved from metropolitan Melbourne. That’s because Western Water splits the annual service charges over three bills per years while metropolitan water retailers split the charges over four bills.

You may like to consider Western Water EasyPay. With EasyPay you can pay smaller amounts more often to avoid a high water bill. Find out more.

Increase in water use

Have you been using more water? You may use more water if:

  • you’ve had visitors stay for an extended period
  • you’ve been watering the garden more often
  • you have a water leak. Learn how to check for leaks
  • you’ve installed a new appliance such as a dishwasher, washing machine or evaporative air conditioner.

Water usage charges increase depending on how much water you use. Take a look at the graph on your bill to see if you have used more water.

Expired concession

If your concession details aren’t up-to-date you may be missing out on your concession. Read more.

Managing your bill

If you're finding it difficult to pay your account, Western Water EasyPay may help.

With EasyPay, you can spread the cost of your Western Water services by paying smaller amounts every fortnight or month. Read more.

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