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Email bills

Western Water is pleased to offer you the convenience of email billing.

  • Receive and pay your Western Water bill on the go
  • Reduce paper waste
  • Sign up online.

To register for email bills, please have your most recent bill handy and head to our ebilling portal.

Register

Already registered?

You can log in to the ebilling portal to update your email address, view previous bills or switch back to paper bills.

Log in


More information

How do I register?

Head to our email billing portal and click on the Register button.

You'll need your account number and the name on your account handy. They can be found on your most recent bill.

What happens after I register?

We'll starting sending any bills and reminder notices to your email address.

We won't send any bills in the mail unless you choose to opt out of email billing.

How do I see my previous bills?

Once you are registered for email bills you will be able to see copies of bills in the ebilling portal.

Only bills issued while you are registered for email billing can be seen in the portal. If you need a copy of other bills, please contact us.

Can I switch back to paper bills?

Yes.

You will need to:

  1. Log into the ebilling portal.
  2. Click "My Profile".
  3. Select "Unenroll" and "Save".

We'll then start sending your bills to the mailing address on your account. If you need to update the mailing address please contact us.

How do I update my email address?

To update your email address:

  1. Log into the ebilling portal.
  2. Click "My Profile".
  3. Click "Manage Password & Email"
  4. Enter your new email address and click "Save".

I've forgotten my username. How do I get it?

Please contact us to request your username.

I've forgotten my password. How do I get it?

Please use the Retrieve Password service on the ebilling portal.

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