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Fees and charges

Western Water's tariff structure has been reviewed and approved by the Essential Services Commission, the independent economic regulator of essential services.

Residential properties - water usage charges

Residents are charged for water based on the average amount of water they use each day. Class A recycled water is charged at a flat rate.

2017/18 charges:

Block 1: 0 - 440 litres per day
$1.7995 per 1000 litres
Block 2: 441 - 880 litres per day
$2.3875 per 1000 litres
Block 3: over 880 litres per day
$3.6596 per 1000 litres
Class A recycled water, where available
$1.7995 per 1000 litres

 

 

 

Residential properties - service charges

All properties, including vacant land, that have water, recycled water and/or sewerage services available to them are charged service fees. These fees are split across three bills each financial year.

Water - 2017/18

20mm service (the most common service)
$229.90 per year
25mm service
$359.23 per year

Sewer - 2017/18

All properties $530.64 per year

Class A recycled water (where available) - 2017/18

20mm service (the most common service) $109.60 per year
25mm service $171.26 per year

 

 

 

$100 Government Water Rebate

Established in 2014, the Government Water Rebate is an initiative of the Victorian Government which required water corporations to identify productivity and efficiency savings to pass on to customers over a four year period.


Since then, the Government Water Rebate has provided all Western Water residential customers who have a water usage component on their bill with an annual discount of $100. The saving appears in the first water bill of the financial year

 

Melbourne Water's Waterways and Drainage Charge

Melbourne Water's Waterways and Drainage Charge applies to all properties within their Waterways and Drainage Boundary. Western Water collects the charge on behalf of Melbourne Water. The charges are split over three bills each financial year. However, those properties who do not receive Western Water services are charged the full amount once per year.

2017/18 charges:

Residential properties inside the Urban Growth Boundary
$98.80 per year
Non-residential properties inside the Urban Growth Boundary
$126.48 per year
All properties outside the Urban Growth Boundary $54.32 per year

 

Melbourne Water uses the funds to:

  • Improve river health through replanting, weed removal and erosion control
  • Provide grants to property owners and community groups to improve our waterways
  • Manage and improve larger regional drains
  • Operate and improve flood management and flood warning systems
  • Provide stormwater and drainage systems to service urban growth
  • Monitor and investigate waterways
  • Protect and improve water quality through improved stormwater management
  • Increase community and stakeholder engagement and involvement in programs
  • Increase knowledge and awareness of river health and flood management issues through education programs.

For more information, visit the Melbourne Water website.

 

 

Landlords and tenants - who pays?

Residential properties

In general, landlords of residential properties pay:

  • service charges
  • Melbourne Water Waterways Charge
  • 'special meter read' fees, often charged when Western Water is notified of a tenancy change 
  • water usage charges, if the property is not individually metered.

Tenants pay water usage charges if they occupy a property that is individually metered.

 

Non-residential properties

It is the property owner’s responsibility to ensure the water account is paid.

On request, Western Water can address water bills directly to the commercial tenant on the understanding that the property owner is ultimately responsible should the tenant fail to pay.

 

Service charges on vacant land

If your property is not yet connected to our water, recycled water and/or sewer service, but is able to access the pipe network, the property is assessed as a service property under Sections 144 and 259 of the Water Act 1989 and service charges apply.

Fact sheet: Service charges on your vacant land158KB

Non-residential properties - service charges

All properties, including vacant land, that have services available to them are charged service fees. These fees are split across three bills each financial year.

Water - 2017/18
20mm service
$229.90 per year
25mm service
$359.23 per year
32mm service $588.57 per year
40mm service $919.65 per year
50mm service $1436.97 per year
80mm service $3678.68 per year
100mm service $5747.97 per year
150mm service $12,932.98 per year
Sewer - 2017/18
All properties $530.64 per year

Non-residential properties - water usage charges

In 2017/18 all non-residential drinking water usage is charged at $2.3875 per 1000 litres.

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