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When someone dies

If you've lost a loved one, we understand that this is a difficult and emotional time. We're here to help.


When a property owner dies

Please let us know that the person has passed away so we can note this on the account. You can do this by calling 1300 650 422 or emailing mail@westernwater.com.au

A solicitor will notify us when the property title has been updated at the Titles Office (where the ownership is legally changed). Once this happens we will change the names on the account. 

When a tenant dies

Please let us know that the person has passed away so we can note this on the account. You can do this by calling 1300 650 422 or completing the Residential Tenancy Advice Form.

Who can contact us?

  • Next of kin
  • Person managing the estate
  • Power of Attorney
  • Lawyer or solicitor helping with the will
  • An authorised representative listed on the account.

For privacy reasons, we may ask for supporting documents to confirm your relationship with the deceased. 

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