Renting

Accounts & Billing/Moving, buying & selling/Renting

You can tell us that a tenant is moving into or out of a rental property in our service area if you are:

• the tenant
• the landlord, or:
• the property manager.

You should give us at least 48 hours' notice before the move. That gives us time to:

• read the water meter
• set up a new account (if a tenant is moving in), and:
• close the old account and send a final bill (if a tenant is moving out). 

To tell us a tenant is moving:

• complete the residential tenancy advice form (for residential properties)
• call 1300 650 422 (for non-residential properties). 

2018/19 Tenancy Change Administration Fee

A fee of $26.69 applies for a water meter reading and associated administration when we are notified of a tenancy change. This is charged to the property owners' account.

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