Accounts & Billing/Moving, buying & selling/Renting
Moving into or out of a rental property? Let us know here so we can open a new account or close your existing one.
You can tell us that a tenant is moving into or out of a rental property in our service area if you are:
- the tenant
- the landlord, or:
- the property manager.
You should give us at least 48 hours' notice before the move. That gives us time to:
- read the water meter
- set up a new account (if a tenant is moving in), and:
- close the old account and send a final bill (if a tenant is moving out).
To tell us a tenant is moving:

2018/19 Tenancy Change Administration Fee
A fee of $26.69 applies for a water meter reading and associated administration when we are notified of a tenancy change. This is charged to the property owners' account.