Accounts & Billing/Moving, buying & selling/Renting
Moving into or out of a rental property? Let us know here so we can open a new account or close your existing one.
You should give us at least 48 hours’ notice before you move into or out of a rental property. That gives us time to read the water meter, set up new accounts or send a final bill.
If you don’t tell us that you’re moving, you may get a bill for water you haven’t used.
Tenants, property managers or landlords can tell us that someone is moving in or out of a rental property by completing a Residential Tenancy Advice online form.
For non-residential tenancies, please call us on 1300 650 422.
2017/18 Tenancy Change Administration Fee
A fee of $26.20 applies for a water meter reading and associated administration when we are notified of a tenancy change. This is charged to the property owners' account.