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Connect a new property

You need Western Water's permission before you connect a new property to our water, recycled water and/or sewerage network.

If you're moving to a property that is already built, tell us you're moving.

Connecting a new property

To apply to connect to Western Water's water, recycled water and/or sewerage network, you will need to:

  • Provide a site and floor plan if you are connecting to the sewerage system.
  • Provide a plan of subdivision number if the property has not yet been titled. We can't approve new connections without a council approved subdivision.
  • Ensure you provide your plumber's name and their Victorian Building Authority Licence Number.
  • Include all relevant documents and pay the application fees.

For all new water connections, plumbers are required to set up the meter assembly and advise Western Water when the water meter can be fitted.

For all Class A recycled water connections, plumbers are required to book inspections of the connection. Find out more.

Apply:

Single residential connection

You must submit and pay for applications to connect a single residential property through Western Water Online

Apply on Western Water Online

To use Western Water Online you will need to create an account. It's quick, easy and available 24 hours, 7 days. With Western Water Online you can upload documents, pay for applications and view previously submitted applications.  

Need help? Download the Western Water Online User Guide3MB

Applications may take up to 10 working days to process after necessary documentation has been provided and payment has been cleared.

All other connections

To apply to connect multi-unit developments or commercial properties you can either:

Multi-unit developments and commercial applications are assessed on an individual basis after the application form and other documentation are received. 

 

Fees (2018/19):

Water connection (20mm)
$429.59
Class A recycled water connection (where available)
$429.59
Class A recycled water inspection fee
$356.09
Class A recycled water reinspection fee $144.83
Residential sewer connection - up to 10 fixtures $214.69
Residential sewer connection - more than 10 fixtures $293.47
Non-residential sewer connection - up to 10 fixtures $297.36
Non-residential sewer connection - more than 10 fixtures $524.29

Multi-unit developments and commercial applications are assessed on an individual basis after the application form and other documentation are received. 

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