Every property owner in Western Water's service area receives a water account every four months. The account will include both water access and usage charges.

The water account from Western Water includes water and/or wastewater service charges and a water usage charge. The service charges cover access to and maintenance of the water and wastewater supply system for connected residential and commercial properties. The usage charge is for water used at the property, as measured by a water meter.

Your water meter measures the amount of water that enters your property, in kilolitres. Western Water calculates your water usage charges by reading the meter every four months. This information is then used to calculate your water account.