Western Water understands the importance of protecting your personal information.
Personal information means recorded information or opinion, whether true or not, about an identifiable individual. Personal information can be almost any information linked to an individual, including name, address, sex, age, financial details, marital status, education, criminal record or employment history.
The Victorian Information Privacy Act 2000 sets standards for the way Victorian government organisations, statutory bodies and local councils collect and handle your personal information. To help you understand your rights under the Privacy Act, Western Water has a Personal Privacy Charter (Charter) developed in compliance with the Information Privacy Principles. The Charter explains how Western Water manages personal information relating to individuals, including present and past employees.
The Charter only applies to personal information Privacy Statement. Western Water only collects personal information that is necessary or desirable for the performance of our functions under the Water Act 1989. By using our web site you are deemed to consent to us using personal information about you collected by our web site for the following purposes:
- to notify you about or existing or new water, sewerage, trade waste and plumbing products and services
- for marketing activities, including market research relating to such new and existing products and services
- to distribute to you general information and educational material relating to our products and services, our activities, water conservation and related matters; and
- to monitor your use of our web site.
Please note that we may need to disclose personal information about you to certain third parties, including our agents and contractors, for example in connection with supplying goods or services to you or receiving goods or services from you. We may also need from time to disclose personal information about you to Victorian and Australian Government Departments and statutory authorities. All disclosures will be in accordance with applicable Victorian and Australian information and privacy laws.
When you look at our web site our Internet Service Provider makes a record of your visit and logs the following information for statistical purposes:
- your server address
- your top level domain name (for example .com, .gov, .au, .uk etc)
- the date and time of your visit to our site
- the pages you accessed and documents downloaded
- the previous site you visitedthe type of browser you are using.
In the unlikely event of an investigation a law enforcement agency or other government agency may exercise its legal authority to inspect our Internet Service Provider's logs.
Western Water will only record your e-mail address if you send us a message. Your
e-mail address and any other information that you choose to provide to us will only be used for the purposes described above.
Unless we indicate otherwise, our web site does not provide facilities for secure transmission of information across the Internet. You should be aware that there are inherent risks transmitting information across the Internet. We may indicate that specific parts of our web site include facilities for secure transmission of information but those facilities do not extend beyond the specified pages and our general warning otherwise applies.
Our web site uses cookies which may be used to track your browsing behaviour and to assist you to customise your preferences when visiting our web site, for example to assist you with using the search engine on our web site as defined by the Privacy Act. It does not affect any of Western Water's other rights, powers or obligations, nor does it impose any obligations on Western Water with respect to commercial, trade or any other information that is not personal. Please contact Western Water's Privacy Officer on 1300 650 422 if you:
- wish to have access to the personal information we hold about you
- consider the personal information we hold about you is not accurate complete or up to date
- require further information on our personal information management practices
- would like to nominate a third person to have access to your personal information.
Languages Other than English
Western Water recognises the need to communicate privacy issues to customers from culturally and linguistically diverse communities. For privacy information in languages other than English, please .