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Plumbers and builders portal offline this week

3 June 2019

We're bringing new services to our online portal for plumbers and builders. The portal will be offline while we make the changes.

From 11 June 2019, Western Water's portal for plumbers and builders - Western Water Online - will be renamed Western Water Connect.

Along with a new name, we're introducing new services. 

From 11 June, plumbers and builders will need to use Western Water Connect to:

  • let us know when a water meter can be fitted at a property
  • book a Class A recycled water inspection.

Click here to find out more about Western Water Connect.

Preparing for Western Water Connect

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To prepare for the changes to our online services, our Western Water Online portal and Class A recycled water inspection booking forms will be unavailable from 4:00pm on Thursday 6 June 2019. They'll be back after the long weekend, on Tuesday 11 June 2019.


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