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Water prices to remain steady for next two years

2 July 2018

Western Water customers will see bills increase by inflation only for the next two years following the Essential Services Commission’s final decision on our 2018 price submission.

Managing Director, Neil Brennan, said “thousands of customers were involved in our consultation for our price submission and we heard their concerns about affordability. We have worked hard to find efficiencies to avoid price rises for the next two years despite the region’s fast growing population.”

From July 1, the impact of inflation on Western Water’s typical owner/occupier customer bill will be around $19 a year. For the typical tenant, the inflation impact will be less than $5 over the year.

“Annual bills for Western Water’s customers remain among the lowest in Victoria,” said Mr Brennan, “and they represent great value for money. For less than $3 a day, customers receive a guaranteed, quality water supply and safe sewerage disposal and treatment.”

Western Water’s customers will benefit in other ways also from the two year plan including improved service standards, enhanced e-billing, increasing SMS advice for supply interruptions, more community and environmental activities, and expanded programs to support customers in hardship.

Mr Brennan said, “Western Water has begun work on its 2020 price submission. Customer input is vital to offer the best service as we address the challenges of climate change and unprecedented population growth”.

“It has never been more important to get the balance right between affordability and service delivery.”

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