In this section you will find information about your drinking water, including reservoir levels, water restrictions and how how we treat your water.
You will also find information on how carters can draw water from Western Water's water supply system.
If you're seeking information on the responsibilities for maintaining and repairing water pipes, click here.
Permanent Water Saving Rules
Permanent Water Saving Rules are common sense rules that encourage the efficient use of water to avoid wasting this precious resource.
Keep track of reservoir levels and water use information here.
Where your water comes from
We use a number of water sources to supply customers.
To ensure a safe water supply, Western Water treats and/or disinfects water before supplying it to customers.
Drinking water quality
Western Water is governed by the Safe Drinking Water Act 2003 and Safe Drinking Water Regulations 2015 for the provision of drinking water to customers.
Water hardness is the concentration of calcium and magnesium salts in the water supply.
Water pressure can vary depending on the location of your property and the location of Western Water's storage tanks.
Carting drinking water
Water carters are vehicles that are registered to draw drinking water from Western Water’s water supply.