The Trade Waste Customer Charter outlines the services performed by Western Water and the respective rights and responsibilities of Western Water and its customers
Western Water’s commitment to speedy customer service will be taken up a notch after the addition of a new hydro vehicle to its work fleet.
We're proud to be an active member of the communities that we operate in.
Western Water’s Water Plan 2013-2018 sets out our prices, service standards and capital works over a five year period.
Led by the Managing Director, the Executive Management Team is accountable to the Board and consists of General Managers in four areas.
Winter is the time to take action to prevent your water pipes and meter from freezing.
Who is responsible for maintaining and repairing water and sewer pipes depends on the location of the mains and your water meter.
Bore water is being reintroduced to Lancefield and Romsey’s water supply from mid-July.
Wet weather and lower demand for recycled water have led to Western Water planning a temporary discharge of recycled water into the Werribee River from the Melton Recycled Water Plant.
Western Water has expanded its free education program to cub groups, teaching cubs about saving water and helping them get their Waterwise Badges.