Western Water stives to excel in customer service standards. We have developed a Customer Service Charter in consultation with our customers and in accordance with the Customer Service Code issued by the Essential Services Commission.
The Charter outlines:
- Our commitment and standards of customer service
- Connection and service provisions
- Charges
- Complaints and dispute procedures
- Billing
- Payments
- Collection
- Actions for non-payment
- Quality of supply
- Reliability of supply
- Disconnection
- Metering
- Works and maintenance
- Other information
Read the Customer Charter and Privacy Policy
More Information
Contact Western Water on telephone 1300 650 422 or email mail@westernwater.com.au.