There are simple procedures to follow to apply for new connections or alterations to existing connections to Western Water's sewerage, water and/or recycled water networks:
Before you can connect to the Western Water sewerage, water and/or recycled water networks you must obtain permission from Western Water.
To help with your application, please consider the following important points:
- If you are requesting to connect to the sewer system, your application must contain a site plan and floor plan.
- If the property is not yet titled, you must provide Western Water with a plan of subdivision number. Western Water cannot approve new connections without a council-approved subdivision.
- When you lodge your application you must also include all relevant documentation and the application fee (below). Your application cannot be processed without this.
- Applications can take up to 10 working days to process.
Application form
2011/12 Application fees
New water service (standard 20mm connection): $363.23
New 20mm Class A recycled water connection (if applicable): $363.23
PIC Inspection fee for Class A recycled water connections (if applicable): $294.00
New sewer connections:
Up to 10 fixtures (outlets to sewer): $181.55
More than 10 fixtures (outlets to sewer): $251.44
Multi-unit developments and commercial applications are assessed on an individual basis after the application form and relevant documentation have been received.
Alterations to Existing Connections
If you are making alterations to your home which may affect the number or location of fixtures (outlets) to the sewer, you must obtain permission from Western Water prior to commencing works. You are not required to notify Western Water of changes to existing water connections.
To help with your application, please consider the following important points:
- Your application must contain a revised site plan and floor plan.
- When you lodge your application you must also include all relevant documentation and the application fee (below). Your application cannot be processed without this.
- Applications may take up to 10 working days to process.
Application form
2011/12 Application fee
Sewer alterations application: $59.80
Size, Depth and Offset Requests
To locate detailed information on the size, depth and offset of Western Water’s sewerage assets on an individual property, you are required to submit a “Size, Depth and Offset Request” application form.
Application form
Property Service: Size, Depth and Offset Request (81 Kb)
2011/12 Application fee
Size, depth and offset requests: $11.89
Before connecting to Western Water's water networks you may require information about the water pressure and flow rates to a property.
Application form
2011/12 Application fee
Water pressure and flow information: $261.29
Backflow prevention
Generally, commerical and industrial properties require a backflow prevention device to be installed directly after the water meter to protect Western Water's water reticulation network against contamination.
Backflow prevention devices need to be installed and maintained on an ongoing basis and in accordance to plumbing regulations. A registered plumber should be used to install and maintain the device.
To advise Western Water of the type of device installed at your property, complete a Backflow Prevention Device Installation form (40 Kb) and return it to Western Water. No Western Water charges apply.
All property service applications must be submitted with the applicable form and payment before they can be processed. Payments can be made using one of the following methods:
Where to submit your application
You may submit your applications for all property service requests using one of the following methods:
For more information, contact Western Water Property Services on 1300 650 422 or email property.service@westernwater.com.au.