Western Water customers receive an account three times per year. In general, your account will include:
- Service charges for water, sewerage and/or recycled water, if you are the owner of the property
- Usage charges based on meter readings for water and/or recycled water, if you are the occupier of the property
- A comparison of your water usage over the previous 12 months
- A comparison of your water usage with the average for residents living in your area for the current period
Residential landlords and tenants: who pays?
Landlords and tenants have different rights and responsibilities in relation to the payment of water and wastewater charges to residential properties.
In general, the landlord must pay:
- Service charges for water and wastewater services
- The Melbourne Water Waterways Charge (where applicable)
- Usage charges, where the property is not individually metered
A tenant is responsible for the usage charges to a property they occupy if the property is individually metered.
More Information
Fact sheet: Landlord and tenants: who pays? (175 Kb)
Fact sheet: Understanding your bill (262 Kb)