Western Water takes customer feedback seriously and we invite you to raise any compliments, concerns and complaints with us directly.
Compliments
We strive to exceed customer expectations and encourage customers to contact us when they have a particularly pleasing story to tell.
Concerns and Complaints
Western Water takes concerns, complaints and disputes seriously. We have a complaints management procedure in place to manage a complaint from initial receipt through to resolution. Our process ensures that you are listened to and treated fairly.
If you are dissatisfied with our initial response to your complaint, you can access our dispute resolution process. Under this process, two of our General Managers independently review and respond to the complaint.
In the unlikely event that you are dissatisfied with the response from our General Managers, you will be encouraged to take your complaint to the Energy and Water Ombudsman of Victoria (EWOV).
More Information
To register a Western Water compliment, concern or complaint, telephone 1300 650 425 or email mail@westernwater.com.au.
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