Paying your bill

Convenient ways for you to pay your account:

In person, at any Australia Post outlet
Online, using Australia Post's POSTBillpay Service
Direct debit, enabling you to automatically pay your bill (see below for more information)
BPAY, using your participating financial institution's telephone or internet banking system
Mailing a cheque to Western Water, Reply Paid 2371, Sunbury DC VIC 3429

Direct Debit

We offer customers the convenience of paying via direct debit to pay:

The whole bill amount when it's due, or:
Regular fortnightly or monthly payments towards your account.

To start a direct debit:

Complete a Direct Debit Request online form, or:
Download the Direct Debit Authority Form (107 Kb).

Concessions

If you hold a Pensioner Concession Card, Health Care Card or Veteran Gold Repatriation Card, you may be eligible to claim a concession on your account at your principle place of residence.

Once your concession card has been registered with Western Water, the amounts are automatically deducted from your account.

Complete a Registration for automatic concession online form, or:
Register your concession card by calling 1300 650 422

For more information on concessions, visit the Department of Human Services website

Difficulties Paying Your Account

If you are experiencing difficulties paying your account:

Western Water Customer Support

More Information

Fact Sheet: Paying Your Water Account (210 Kb)

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