Western Water strives to excel in service standards. We have developed a number of policies to reflect our commitment to our customers.
Our Customer Service Charter was developed in consultation with our customers and in accordance with the Customer Service Code issued by the Essential Services Commission.
Our Customer Support Policy outlines our commitment to responding appropriately to customers experiencing financial difficulty while following up on outstanding accounts.
We strive to exceed customer expectations and ask you to contact us if you have any concerns.
Western Water recognises the trust placed in us by customers when they supply us with their personal information.
This policy applies to workplace participants including board members, executives, employees, contractors, consultants & individuals or groups undertaking activity for or on behalf of us.
Western Water is committed to the aims and objectives of the Protected Disclosures Act 2012.
Western Water is committed to meeting the needs of development which aligns with Government policy to promote population growth within Western Water's region.