Western Water's service standards and guaranteed service levels demonstrate our commitment to providing reliable services to our customers.
About/Service levels and customer outcomes
Our service standards form part of our Customer Charter. They have been developed in consultation with customers and reflect what customers expect of us.
Western Water’s guaranteed service levels (GSLs) are those service standards that will result in financial compensation to customers if they are not met.
We have worked with customers to identify five key customer outcomes to ensure we deliver value as we provide our services and plan for the future.