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Price Submission 2020 - 2023

Western Water is developing its Price Submission 2020-2023 which will set out our prices, tariffs, service standards and spending from 1 July 2020 through to 30 June 2020.

How the submission is being developed

We are working with customers to incorporate their feedback on a range of topics including:

  • how we charge (our tariff structure)
  • future pricing
  • service standards and guaranteed service levels
  • customer outcomes

Customer input is being gathered through a range of means – online surveys, public events, feedback channels and community panels.

Tariff Structure Review Community Panel

Over June and July 2019, Western Water convened a representative community panel made up of around 30 customers from across the service region to review our tariff structure (how we charge).

The panel produced a report of recommendations for what Western Water can do to ensure the way we charge is fair for everyone.

Next steps

Our draft submission is due to be lodged with the Essential Services Commission (ESC), the independent regulator, for their review in November 2019.

Once finalised, the price path and services set out in the submission will be effective from 1 July 2020.

More information


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