Accounts & Billing/Fees and charges/High bills
If you receive a higher than normal water bill, there’s a few things you may like to consider.
Leaks can become costly if they aren't fixed. Learn how to check if you have a water leak.
Your bill may seem higher if you’ve recently moved from metropolitan Melbourne. That’s because Western Water splits the annual service charges over three bills per years while metropolitan water retailers split the charges over four bills.
You may like to consider Western Water EasyPay. With EasyPay you can pay smaller amounts more often to avoid a high water bill. Find out more.
Have you been using more water? You may use more water if:
Water usage charges increase depending on how much water you use. Take a look at the graph on your bill to see if you have used more water.
If your concession details aren’t up-to-date you may be missing out on your concession. Read more.
If you're finding it difficult to pay your account, Western Water EasyPay may help.
With EasyPay, you can spread the cost of your Western Water services by paying smaller amounts every fortnight or month. Read more.