Non-residential properties

In 2020/21 all non-residential drinking water usage is charged at $2.5192 per 1000 litres.

All properties, including vacant land, that have services available to them are charged service fees. These fees are split across three bills each financial year.

2020/21 charges:

Melbourne Water's Waterways and Drainage Charge applies to all properties within their Waterways and Drainage Boundary. Western Water collects the charge on behalf of Melbourne Water. The charges are split over three bills each financial year. However, those properties who do not receive Western Water services are charged the full amount once per year.

2020/21 charges:

Melbourne Water uses the funds to:

• Improve river health through replanting, weed removal and erosion control
• Provide grants to property owners and community groups to improve our waterways
• Manage and improve larger regional drains
• Operate and improve flood management and flood warning systems
• Provide stormwater and drainage systems to service urban growth
• Monitor and investigate waterways
• Protect and improve water quality through improved stormwater management
• Increase community and stakeholder engagement and involvement in programs
• Increase knowledge and awareness of river health and flood management issues through education programs.

For more information, visit the Melbourne Water website.

To see what work Melbourne Water is undertaking near you, click here.

It is the property owner's responsibility to ensure the water account is paid.

On request, Western Water can address water bills directly to the commercial tenant on the understanding that the property owner is ultimately responsible should the tenant fail to pay. 

Organisations that use land for the community’s benefit can get a rebate off their water bills.

To be eligible, the property must be "predominantly used" for one of the following purposes:

• by a charitable organisation for charitable purposes,
• by a not-for-profit organisation (NFP) providing or promoting outdoor sporting, recreational, cultural or other similar outdoor activities for such purposes,
• by a war veterans’ organisation, and
• by a public statutory body as a public open space or a park.

 For more information on eligibility, and to apply, visit the Statement Revenue Office Victoria website.