Understanding your bill

Your bill includes:

• Service charges for the availability of water, sewerage and/or recycled water services, if you own the property.
• Waterways Charge (where applicable) charged on behalf of Melbourne Water, if you own the property.
• Water usage charges for the amount of drinking water and Class A recycled water (where available) used, if you occupy the property.
• A comparison of your water usage over 12 months.

Understanding Your Bill Fact Sheet264KB 

Rental properties

In general, landlords of residential properties must pay:

• Service charges
• The Waterways Charge
• Usage charges if the property is not individually metered.

Tenants must pay water charges if they occupy a property that is individually metered.

Fact sheet: Landlords and tenants - who pays?249KB