Already have an account with us? Here's where you can do things like claim a concession, switch to ebills and update your details.
Accounts & Billing/Manage my account
What would you like to do?
Western Water is pleased to offer you the convenience of email billing.
You should tell us if your name, mailing address, landline telephone number or mobile telephone number has changed.
If you’ve overpaid or have a credit on your account, here’s what you can do to get a refund.
Request your account balance and the due date of your bill.
Concessions are available at your primary place of residence if you hold one or more eligible cards. You need to register your concession card with Western Water to claim your concession.
Tax time can be busy, especially if you own an investment property and need your Western Water bills to complete your tax return.
If you've lost a loved one, we understand that this is a difficult and emotional time. We're here to help.