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Claim a concession

Concessions are available at your primary place of residence if you hold one or more eligible cards. You need to register your concession card with Western Water to claim your concession.

Video: Claiming a concession


How to apply

Eligible cards include:

  • Pensioner Concession Card
  • Health Care Card
  • Department of Veteran Affairs Gold Card (excluding dependants), War Widow’s Card or TPI Card.

The maximum concession in 2019/20 is $328.90 where both water and sewerage services are available, or $164.45 if only water is available. The concession amount is distributed across the three bills you receive from us each year.

Only one card can be registered per property.

Your card must be registered with us. You can do this by:

Your concession will then be automatically applied to your future bills.

For more information, visit the Department of Health and Human Services website.


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