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Request a refund

If you’ve overpaid or have a credit on your account, here’s what you can do to get a refund.

I made a mistake with my payment / I paid my bill twice

If you’ve overpaid your account, or accidently paid twice, you can leave the excess credit on your account. We’ll roll it over to your next bill.

To request a refund of your credit:

  • If you paid at an Australia Post store or via the Postbillpay internet or phone service: you can request a refund into your bank account. Please complete a transfer or refund request form. Refunds are usually processed within 10 business days.
  • If you paid via BPay: please contact your bank or financial institution to request a reversal. 


 

I have two accounts and paid the wrong one

You can request to transfer the funds from one Western Water account to another.

Please complete a transfer or refund request online form.

Transfers are usually processed within 10 business days.

I have an EasyPay payment plan and have excess credit

You may be paying too much. Please contact Western Water on 1300 650 422 to review your payment plan.

Alternately, you can request a refund of your credit into your bank account. Please complete a transfer or refund request online form.

Refunds are usually processed within 10 business days.

 

I closed the account for my rental property and there was a credit on my final account

You can request a refund of your credit into your bank account. Please complete a transfer or refund request online form.

Refunds are usually processed within 10 business days.

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