Manage your account with MyWesternWater
Go to Western Water Connect
Accounts & Billing/Manage my account/Request a refund
If you’ve overpaid or have a credit on your account, here’s what you can do to get a refund.
If you’ve overpaid your account, or accidently paid twice, you can leave the excess credit on your account. We’ll roll it over to your next bill.
To request a refund of your credit:
You can request to transfer the funds from one Western Water account to another.
Please complete a transfer or refund request online form.
Transfers are usually processed within 10 business days.
You may be paying too much. Please contact Western Water on 1300 650 422 to review your payment plan.
Alternately, you can request a refund of your credit into your bank account. Please complete a transfer or refund request online form.
Refunds are usually processed within 10 business days.
You can request a refund of your credit into your bank account. Please complete a transfer or refund request online form.