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Information Statements

When a property changes hands, conveyancers and solicitors should request an information statement from Western Water.

The statement lists details such as the fees owing and any encumbrances (such as easements) that Western Water may have on the property. 

Request an information statement

To pay with a credit card:

If you have a credit account with Western Water:

Please note:

  • Water usage charges are not included in information statements. We recommend you request a special meter reading one week prior to settlement to ensure water usage charges can be included in your adjustments at settlement. We don’t send a final bill to the previous property owner.
  • Information statements should be requested for properties without Western Water’s services available to them but are within Melbourne Water’s Waterways and Drainage Boundary.

Updates and special meter reads

Water usage charges are not included in information statements and we do not send a final bill to the vendor. 

To ensure water usage charges can be included in settlement adjustments, we recommended that solicitors/conveyancers request a special meter reading one week prior to settlement. Please note that information statements remain valid for 120 days' only. 

If a special meter read was not requested at the time the information statement was requested, you should book one using one of the following methods:

To pay with a credit card:

If you have a credit account with Western Water:

  • call us on 1300 650 422 to book a special meter reading.

Please note that we only read water meters on Monday, Wednesday and Friday. 

 

2019/20 Application Fees:

  • Information statement - 5 day turnaround: $66.86
  • Priority information statement - 1 business day turnaround: $91.17
  • Special meter read fee (when requested): $27.04

 

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