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Accounts & Billing/Open or close account/Information Statements
When a property changes hands, conveyancers and solicitors should request an information statement from Western Water.
The statement lists details such as the fees owing and any encumbrances (such as easements) that Western Water may have on the property.
To pay with a credit card:
If you have a credit account with Western Water:
Water usage charges are not included in information statements and we do not send a final bill to the vendor.
To ensure water usage charges can be included in settlement adjustments, we recommended that solicitors/conveyancers request a special meter reading one week prior to settlement. Please note that information statements remain valid for 120 days' only.
If a special meter read was not requested at the time the information statement was requested, you should book one using one of the following methods:
Please note that we only read water meters on Monday, Wednesday and Friday.