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Accounts & Billing/Open or close account/Information statements and property transfers
When a property changes hands, conveyancers and solicitors should request an information statement from Western Water.
The statement should be requested before a property settlement. It lists details such as the fees owing and any encumbrances (such as easements) that Western Water may have on the property.
After settlement, the vendors conveyancer must send Western Water a 'Notice of Disposition'.
To pay with a credit card:
If you have a credit account with Western Water:
Water usage charges are not included in information statements and we do not send a final bill to the vendor.
To ensure water usage charges can be included in settlement adjustments, we recommended that solicitors/conveyancers request a special meter reading one week prior to settlement. Please note that information statements remain valid for 120 days' only.
If a special meter read was not requested at the time the information statement was requested, you should book one using one of the following methods:
Please note that we only read water meters on Monday, Wednesday and Friday.
Following a property settlement, the vendor (seller) representative must send Western Water a Notice of Disposition.
Under Section 159 of the Water Act 1989 (Vic), and the Water (Notice of Disposition of Land) Regulations, Western Water must be provided with the notice one month of a property transfer. Penalties can apply if this does not occur.
A Notice of Disposition can be provided in any format (as long as it includes all of the information required) or by using the form below. Western Water will also accept a Notice of Acquisition from the purchasers representative.
Notice of Disposition form108KB