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Application delays

We’re currently experiencing a high number of plumbing and building applications.

As a result, the following applications are taking additional time to process:

Current delay

We will continue to process applications in the order they are received and we will update this page regularly.  

We apologise for the inconvenience these delays may cause. 

This information was last updated 16 April 2021.

Application type Current assessment time (business days) Note
Water and sewer application – single residential connection  13 We're currently assessing applications received up until 26 March 2021. If you applied on or before this date, you should expect a response by 21 April 2021.
Water and sewer application – non residential and unit development sites  30

We’re currently assessing applications received up until 1 March 2021. A letter of offer will be issued to the applicant once assessment is complete. Consent will be issued once payment is made and conditions to connect are met.

Sewer connection  14 We’re currently assessing applications received up until 25 March 2021. If you applied on or before this date, you should expect a response by 21 April 2021. For applications requiring a letter of offer, consent will be issued once payment is made and conditions to connect are met.
Water tapping  17 We’re currently assessing applications received up until 22 March 2021. If you applied on or before this date, you should expect a response by 21 April 2021. For applications requiring a letter of offer, consent will be issued once payment is made and conditions to connect are met.
Size, depth and offset  15 We’re currently assessing applications received up until 24 March 2021. If you applied on or before this date, you should expect a response by 21 April 2021.
Build over easement  26 We’re currently assessing applications received up until 9 March 2021. If you applied on or before this date, you should expect a response by 21 April 2021.
Pressure and flow information  1 No current delays.
'As constructed' property sewer plan  1 No current delays.

 

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