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Application delays

We’re currently experiencing a high number of plumbing and building applications.

As a result, the following applications are taking additional time to process:

Current delay

We will continue to process applications in the order they are received and we will update this page regularly.  

We apologise for the inconvenience these delays may cause. 

This information was last updated 18 January 2021.

Application type Standard processing time (business days) Current processing time (business days) Note
Water and sewer application – single residential connection  10 37 We're currently processing applications received up until 26 November 2020. If you applied on or before this date, you should expect a response by 21 January 2021.
Water and sewer application (all other connections)  10 37 We're currently processing applications received up until 26 November 2020. If you applied on or before this date, you should expect a response by 21 January 2021.
Size, depth and offset  10 29 We're currently processing applications received up until 08 December. If you applied on or before this date, you should expect a response by 21 January 2021.
Build over easement  20 31 We're currently processing applications received up until 05 December 2020. If you applied on or before this date, you should expect a response by 21 January 2021.
Pressure and flow information  20 23 We're currently processing applications received up until 14 December 2020. If you applied on or before this date, you should expect a response by 21 January 2021.
'As constructed' property sewer plan  1 01 No current delays

 

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