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Application delays

We’re currently experiencing a high number of plumbing and building applications.

As a result, the following applications are taking additional time to process:

Current delay

We will continue to process applications in the order they are received and we will update this page regularly.  

We apologise for the inconvenience these delays may cause. 

This information was last updated 22 October 2020.

Application type Standard processing time (business days) Current processing time (business days) Note
Water and sewer application – single residential connection  10 18 We're currently processing applications received up until 30 September 2020. If you applied on or before this date, you should expect a response by 27 October 2020.
Water and sewer application (all other connections)  10 16 We're currently processing applications received up until 01 October 2020. If you applied on or before this date, you should expect a response by 27 October 2020.
Size, depth and offset  10 16 We're currently processing applications received up until 01 October. If you applied on or before this date, you should expect a response by 27 October 2020.
Build over easement  20 18 We're currently processing applications received up until 30 September 2020. If you applied on or before this date, you should expect a response by 28 October 2020.
Pressure and flow information  20 28 We're currently processing applications received up until 22 September 2020. If you applied on or before this date, you should expect a response by 27 October 2020.
'As constructed' property sewer plan  1 1 No current delays

 

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