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Application delays

We’re currently experiencing a high number of plumbing and building applications.

As a result, the following applications are taking additional time to process:

Current delay

We will continue to process applications in the order they are received and we will update this page regularly.

We apologise for the inconvenience these delays may cause.

This information was last updated 14 July 2021.

Application typeCurrent assessment time (business days)Note
Water and sewer application – single residential connection

9

We're currently assessing applications received up until 9 July 2021. If you applied on or before this date, you should expect a response by 27 July 2021.
Water and sewer application – non residential and unit development sites

7

We’re currently assessing applications received up until 13 July 2021. A letter of offer will be issued to the applicant once assessment is complete. Consent will be issued once payment is made and conditions to connect are met.
Sewer connection

1

We’re currently assessing applications received up until 21 July 2021. If you applied on or before this date, you should expect a response by 27 July 2021. For applications requiring a letter of offer, consent will be issued once payment is made and conditions to connect are met.
Water tapping

9

We’re currently assessing applications received up until 9 July 2021. If you applied on or before this date, you should expect a response by 27 July 2021. For applications requiring a letter of offer, consent will be issued once payment is made and conditions to connect are met.
Size, depth and offset

10

We’re currently assessing applications received up until 8 July 2021. If you applied on or before this date, you should expect a response by 26 July 2021.
Build over easement

20

We’re currently assessing applications received up until 24 June 2021. If you applied on or before this date, you should expect a response by 27 July 2021.
Pressure and flow information

1

No current delays
'As constructed' property sewer plan1No current delays.