Customer Solutions Team Member
- 12 months fixed-term contract
- Salary $63,153pa - $68,570pa plus 9.5% superannuation
- Join a trusted, innovative organisation with an excellent reputation and a great culture.
Western Water is a modern, forward-thinking water utility business, operating in one of Australia's fastest-growing regions. With a real drive to innovate and become better at what we do, we are proud of our customer focus, people-centric culture and our strong connection with our local community. Our dedicated teams are diverse, with a wide range of skills.
Our Customer Solutions Team is currently seeking an enthusiastic and experienced person who is excited by innovation, service and debt management, with excellent attention to detail and a genuine interest in contributing to better customer and community outcomes.
The role will be responsible for:
- Using multiple channels (webchat, face-to-face, phone, SMS) to provide debt and support solutions to customers
- Reducing Western Water customer debt
- Provide proactive support to customers in need of assistance via concessions, Utility Relief Grant Scheme applications, leak allowances, family violence management when needed.
- Exceptional, accurate, timely customer account management and data entry
Our ideal candidates will have:
- Exceptional attention to detail
- A great personality and strong work ethic with a commitment to uphold the Western Water Values at all times
- Previous experience in a debt-oriented customer role is desirable
- The ability to learn new tasks quickly and adapt to changing processes
- Omni-channel experience
At Western Water we care for our people, support balance and flexibility, and are committed to the professional growth of our employees. If you want to work with talented, passionate people where you can make an impact and see the results of your hard work, we encourage you to apply. We encourage job applications from Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQ and people from culturally diverse backgrounds.
For a copy of the Position Description115KB or to apply, CLICK HERE
- Why do you want to work for Western Water?
- Tell us about your previous experience in managing customer debt?
- Some examples of how you have helped customers in previous roles who are in need of support?
Applications close Sunday, February 21, 2021
Customer Experience Team Member
- Fixed Term Full Time Role until September 2021
- Salary $63,153 - $68,570 plus 9.5% super
- Join a trusted, innovative organisation with an excellent reputation and a great culture
Western Water is a modern, forward-thinking water utility business, operating in one of Australia's fastest-growing regions. With a real drive to innovate and become better at what we do, we are proud of our customer focus, people-centric culture and our strong connection with our local community. Our dedicated teams are diverse, with a wide range of skills.
Our Customer Experience Team is seeking an enthusiastic person who is excited by Change, Constant improvement and Innovation with experience in delivering exceptional customer service.
This role is responsible for:
- Providing excellent customer service to customers via telephone, webchat, SMS, email and traditional correspondence
- Responding to a high volume of conveyancer requests
- Back office administration for customer accounts
- Resolving complex enquiries
Our ideal candidates will have:
- Exceptional attention to detail and a professional work ethic
- Genuine interest in contributing to better customer and community outcomes.
- A can-do attitude with willingness to add value to a high performing Team
- Commitment to upholding Western Water Values at all times
- Previous experience in Customer Service
- The ability to learn new tasks quickly and adapt to change
At Western Water, we care for our people, support balance and flexibility, and are committed to the professional growth of our employees. If you want to work with talented, passionate people where you can make an impact and see the results of your hard work, we encourage you to apply. We also encourage job applications from Aboriginal people, people with disabilities, LGBTIQ and people from culturally diverse backgrounds.
For a copy of the Position Description, please visit Position Description - Customer Experience Team Member131KB
To apply, please submit your resume and a cover letter addressing:
- Why you want to work for Western Water's customer team?
- What 'excellent customer experience' means to you?
- How you will help deliver best customer experience in a changing environment?
Applications close on Sunday 28th February 2021.
Customer Experience Senior Advisor
- Fixed Term Full Time Role until September 2021
- Salary $70,833.95 - $82,378.71 plus 9.5% super
- Join a trusted, innovative organisation with an excellent reputation and a great culture.
Western Water is a modern, forward-thinking water utility business, operating in one of Australia's fastest-growing regions. With a real drive to innovate and become better at what we do, we are proud of our customer focus, people-centric culture and our strong connection with our local community. Our dedicated teams are diverse, with a wide range of skills.
Our Customer Experience Team is currently seeking a Senior Advisor who will be a positive role model supporting the Team Leader in management of a busy, multi tasking team who handle enquiries via multiple channels and deal with administration tasks.
The role will be responsible for:
- Providing support to Team Leader in day to day management of workflows and performance
- Delivering coaching, feedback and advice to team members
- Handling escalations and complaints within the team
- Recommending continuous improvement and opportunities for cross business support
- Providing hands on support as needed with phone, webchat, portal and admin tasks
Our ideal candidates will have:
- Strong commitment to leading by example and being a positive role model
- Enjoy the challenge of multi tasking and adjusting to changing priorities
- Excellent communication skills and flexibility to adapt
- Great work ethic and integrity
At Western Water, we care for our people, support balance and flexibility, and are committed to the professional growth of our employees. If you want to work with talented, passionate people where you can make an impact and see the results of your hard work, we encourage you to apply. We also encourage job applications from Aboriginal people, people with disabilities, LGBTIQ and people from culturally diverse backgrounds.
For a copy of the Position Description128KB , To apply, CLICK HERE
- What makes you the best candidate for the role ?
- How you have led by example in a previous situation?
- How you will help drive continuous improvement in a multi tasking team ?
Applications close Sunday 8th March