Account enquiries
8:30am - 5:00pm, Monday to Friday.
- SMS your query to 0480 015 200.
- Start a webchat.
- Manage your account online with My Water.
- call 13 44 99.
Faults and emergencies
24 hours, 7 days
- Report a fault online, or:
- call 13 44 99.
Write
Greater Western Water
Locked Bag 350
Sunshine VIC 3020
Visit
Our office is currently closed due to Coronavirus (COVID-19) restrictions.
Media
Media enquiries only: 0417 459 575
ABN
70 066 902 467
City West Water Corporation (trading as Greater Western Water)