Manage your account with MyWesternWater
Go to Western Water Connect
Western Water is pleased to offer you advice and tips on how to save water or to avoid common issues with your water and sewer service.
Help & Advice
Western Water is pleased to offer you advice and tips on how to save water in your home, garden or business.
Who is responsible for maintaining and repairing water and sewer pipes depends on the location of the mains and your water meter.
Learn how to read your water meter to see how much water you use or to check if you have a water leak.
Some water meters and pipes sit above the ground and may be vulnerable to the cold, particularly when temperatures fall below zero.
Sewer blockages usually occur when there is something stopping the flow of wastewater in the sewer pipes.
If you're experiencing unpleasant odours from your sinks or shower, it may be due to food scraps, kitchen materials, hair, soap residue or shaving oils decaying in the drain.
Customers receiving recycled water through the dual pipe system are required to check for cross connections on their property every twelve months.
In a bushfire emergency you may have low water pressure or no supply.
Western Water provides information on key topics in Easy English.
Western Water offers a number of online services to help you submit applications, manage your account and switch to email bills.
Western Water follows strict guidelines and methods to treat and monitor our water supply. But sometimes your water may look, smell or taste different than usual.
As an essential service provider, we’re well prepared to respond to coronavirus (COVID-19).