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Billing delay

Your bill is on its way. Our teams are continuing to read water meters and issue bills, however under current restrictions bills for some customers may take a little longer to be issued.

Customers with properties the following areas may receive their bill 1 – 3 weeks later than usual:

  • Aintree
  • Kurunjang
  • Lancefield
  • Melton
  • Rockbank
  • Romsey
  • Strathulloh
  • Thornhill Park.

When your bill is issued, you will have at least 28 days to pay. You can also access our range of support options for residential and business customers.

We’re aware of some delays in the postal system. To see if your bill has been issued, log into MyWesternWater. On MyWesternWater you can:

  • download bills from the day it is issued
  • make payments or set up a payment plan
  • register your concession card
  • switch to email bills.



Email Notifications & Updates