To ensure services run smoothly across our region we need to continue carrying out planned and emergency works.
Sometimes, we may need to interrupt a customer’s water supply or access a private property to complete works.
All our staff are following strict hygiene and social distancing practices to ensure the safety of our people and communities.
If essential works are required in your neighbourhood or property, our staff will:
- Keep a physical distance of at least 1.5m from you
- Not enter your yard unless we require access to make repairs or maintain our underground pipes and other infrastructure that run through your property
- Provide a temporary alternative water source, if you need it
- Contact you by phone if we need to access your property to complete planned works
We thank you for your understanding during this challenging time. Working together, we can help slow the spread of the virus.
If you have any further questions regarding essential works in your area, you can contact us on 1300 650 422.
Video: essential works continuing in our service region