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Help & Advice/Preventing frozen water meters and pipes
Some water meters and pipes sit above the ground and may be vulnerable to the cold, particularly when temperatures fall below zero.
When meters and pipes are exposed to very cold temperatures, the water held inside them can freeze. This can result in your property having no water and can lead to serious damage.
Ideally you should wait for frozen meters and pipes to thaw naturally as the temperature rises.
If you can’t wait, pour lukewarm water over the frozen meter or pipe. Never use boiling or hot water as this increases the chance of pipes splitting.
On cold nights, cover your water meter with an item that traps the air around it. A bucket, plastic tub, cardboard box, hessian bag or old tyre are all good options.
Make sure the cover can be easily removed for meter reading and maintenance. Do not bury your meter as we need 10cm clearance for access.
Any pipes above ground may be vulnerable to the cold. To avoid pipes freezing, you can insulate your pipes. Various insulation options are available from local hardware stores.
Cover exposed pipes with insulation so that it fits snugly and pay special attention to joints and bends.
Before you start, make sure the pipes are clean and there are no leaks. Leaks can saturate the insulation, making it ineffective.
Call Western Water on 1300 650 422 to report any problem with your meter. We will arrange a replacement.
It is your responsibility to repair damage to pipes on your side of the water meter. Call a licensed plumber to arrange for repair.
If the pipes are on Western Water’s side of the meter (that is, the water supply before your meter), please contact Western Water on 1300 650 422 immediately to arrange for repair.