Western Water is closing reception but continuing to serve our customers. As of Monday, 23 March, we are closing our reception until further notice. Read more

Water supply update for Gisborne, Riddells Creek, Macedon and Mount Macedon. As part of planned upgrade works being carried out to our network, Western Water is changing the water supply in some towns in our service region. Read more

Water supply update for Romsey and Lancefield. As part of planned upgrade works being carried out to our network, Western Water is changing the water supply in some towns in our service region, including Romsey and Lancefield. Read more

COVID-19 information. Western Water reassures customers it continues its vital role as an essential service provider. Read more

Wipes, paper towels and tissues can’t be flushed like toilet paper. Western Water is reminding their customers that toilet paper is the only type of paper that should be flushed down the toilet. Read more

Western Water has contained a sewer spill at Harker Street, Sunbury. There has been a sewer spill from the Sunbury Recycled Water Plant into Jacksons Creek. Read more

Western Water managing sewer flows at Riddells Creek. Due to significant rainfall in the Riddells Creek area, the sewer pump station located at Hamilton Road overflowed into Riddells Creek on 5 March 2020. Read more

Fat blockages on the rise, but can be avoided . Western Water is seeing an increase of sewer blockages across our service region due to customers throwing fats down the sink. Read more

Construction underway on Bacchus Marsh sewer pipeline. Construction is underway on a new $3.4 million duplicate sewer pipeline in Bacchus Marsh. Read more

Romsey and Lancefield Water supply change. Western Water customers in Romsey and Lancefield may soon notice a change in their drinking water. Read more