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Western Water is closing reception but continuing to serve our customers

19 March 2020

As of Monday, 23 March, we are closing our reception until further notice.

This is to ensure the safety of our staff, customers, contractors and visitors during the current COVID-19 pandemic.

 As an essential service provider, it’s vital for us to keep serving our customers so you can still contact our friendly team via phone, SMS, or webchat.

Alternatively, if you are signed up already, you can manage your account at MyWesternWater. If you haven’t registered yet, you can sign up here.

As usual, bill payments can be made in person at any Australia Post office.

If you have any concerns about your water quality, you can continue to contact our faults team 24/7 on 1300 650 422.

We have also uploaded information about COVID-19 at our website which can be found here

We thank our customers for their understanding during this time.


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