Our Customer Service Charter was developed in consultation with our customers and in accordance with the Customer Service Code issued by the Essential Services Commission.
It outlines:
- Our commitment and standards of customer service
- Connection and service provisions
- Charges
- Complaints and disputes procedures
- Billing
- Payments
- Collection
- Actions for non-payment
- Quality and reliability of supply
- Disconnection
- Metering
- Works and maintenance.
Greater Western Water’s customer charters for residential customers, business/non-residential customers and trade waste customers can be found here.