Skip to main content

Customer Charter

Our Customer Service Charter was developed in consultation with our customers and in accordance with the Customer Service Code issued by the Essential Services Commission.

It outlines:

  • Our commitment and standards of customer service
  • Connection and service provisions
  • Charges
  • Complaints and disputes procedures
  • Billing
  • Payments
  • Collection
  • Actions for non-payment
  • Quality and reliability of supply
  • Disconnection
  • Metering
  • Works and maintenance.

Greater Western Water’s customer charters for residential customers, business/non-residential customers and trade waste customers can be found here.