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Customer Charter

Our Customer Service Charter was developed in consultation with our customers and in accordance with the Customer Service Code issued by the Essential Services Commission.

It outlines:

  • Our commitment and standards of customer service
  • Connection and service provisions
  • Charges
  • Complaints and disputes procedures
  • Billing
  • Payments
  • Collection
  • Actions for non-payment
  • Quality and reliability of supply
  • Disconnection
  • Metering
  • Works and maintenance.

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