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High bills

If you receive a higher than normal water bill, there’s a few things you may like to consider.

Water leaks

Leaks can become costly if they aren't fixed. Learn how to check if you have a water leak.

Moved house

Your bill may seem higher if you’ve recently moved from metropolitan Melbourne. That’s because in the area previously serviced by Western Water, Greater Western Water splits the annual service charges over three bills per years while metropolitan water retailers (including Greater Western Water for the area previously serviced by City West Water) split the charges over four bills.

You may like to consider Greater Western Water EasyPay. With EasyPay you can pay smaller amounts more often to avoid a high water bill. Find out more.

Increase in water use

Have you been using more water? You may use more water if:

  • you’ve had visitors stay for an extended period
  • you’ve been watering the garden more often
  • you have a water leak. Learn how to check for leaks
  • you’ve installed a new appliance such as a dishwasher, washing machine or evaporative air conditioner.

Water usage charges increase depending on how much water you use. Take a look at the graph on your bill to see if you have used more water.


If you have sheep, cattle, horses, pigs or other animals you might have higher water usage.

Some animals, like dairy cows, can drink up to 210 litres per day in summer.

Find out more in the Agriculture Victoria Managing Farm Water Supplies publication.

Expired concession

If your concession details aren’t up to date you may be missing out on your concession. Read more.

Managing your bill

If you're finding it difficult to pay your account, Greater Western Water EasyPay may help.

With EasyPay, you can spread the cost of your Greater Western Water services by paying smaller amounts every fortnight or month. Read more.