Greater Western Water > previously known as Western Water > and City West Water >
Manage your account with My Water
Go to Western Water Connect
Already have an account with us? Here's where you can do things like claim a concession, switch to ebills and update your details.
Accounts & Billing/Manage my account
What would you like to do?
Manage your account online with My Water.
Request your account balance and the due date of your bill.
If you're missing a bill, you can download a copy on My Water or ask us to send you a copy.
Greater Western Water is pleased to offer you the convenience of email billing.
You should tell us if your name, mailing address, landline telephone number or mobile telephone number has changed.
If you’ve overpaid or have a credit on your account, here’s what you can do to get a refund.
Concessions are available at your primary place of residence if you hold one or more eligible cards. You need to register your concession card with Greater Western Water to claim your concession.
At tax time, investment property owners may need a list of payments or copies of their Greater Western Water bills to complete their tax returns.
If you've lost a loved one, we understand that this is a difficult and emotional time. We're here to help.