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Home owner and occupier

When you buy or sell a property, your conveyancer or solicitor should contact Western Water.

When you sell

  • Your solicitor or conveyancer should contact us to request an Information Statement and Special Meter Read. It includes any outstanding charges to be included in the settlement.
  • We won't send a final bill. Instead, the account is transferred to the new property owner.
  • After settlement your solicitor or conveyancer should send us a Notice of Disposition. We use the information in this document to transfer the account to the new owner.

When you buy

  • Your solicitor or conveyancer should contact us to request an Information Statement and Special Meter Read. It includes any outstanding charges at the property.
  • We won't send a final bill to the old owner. Instead, the account and any outstanding debts not paid at settlement are transferred to you as the new property owner.
  • After settlement your solicitor or conveyancer should send us a Notice of Acquisition. We use the information in this document to set up your account.
  • We don't switch off water in between ownership. You only need to contact us if you would like to apply for a concession or provide an alternative mailing address.

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