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Western Water became Greater Western Water on 1 July 2021

On 1 July 2021, Greater Western Water became the new water corporation for Melbourne’s CBD and western region.

It was formed by bringing together the areas previously serviced by Western Water and City West Water.

The way you have paid your Western Water bill in the past will remain the same under Greater Western Water. You may notice a new name and brand the next time your bill arrives.

If you have a direct debit or concession card it will automatically transfer to your Greater Western Water account – you don’t need to do a thing.

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Direct debit

If you had a direct debit with Western Water, it will automatically continue under Greater Western Water. You don’t need to do a thing.

We have updated the Direct debit service agreement to show our new name. It will take effect from 1 July 2021. There has been no change to the amount you pay or when you pay.

Concession card

If you have an eligible concession card registered with us, your concession will be automatically continuing under Greater Western Water. You don’t need to do a thing.

Greater Western Water will use the consent you provided to Western Water to use the Centrelink’s Confirmation eServices (CCeS). Greater Western Water will continue to use CCeS to confirm your concession eligibility. If you’d prefer to revoke your consent, please contact us.


If you have a Centrepay payment plan on your Western Water account, you will need to contact us to continue your Centrepay payment plan under Greater Western Water.

If you’d prefer to remove or change your Centrepay plan, please log in to Centrelink account through MyGov, contact Services Australia or contact us.