Greater Western Water > previously known as Western Water > and City West Water >
Navigating your new websiteWhether you're renovating your house, building near an easement or looking to connect a new property, you'll find everything you need here.
We’re currently experiencing a high number of plumbing and building applications.
You need to apply to connect to our network. After you apply, we’ll issue a VBA consent to connect number (previously known as a PIC number).
Plumbers and builders are required to let us know when plumbing work is complete on a new property and a water meter can be fitted.
Find out where water or sewer pipes are located.
Plumbers are required to book inspections for new Class A recycled water connections.
Easements are parts of land that Greater Western Water has legal permission to access for the maintenance or installation of pipes or other assets.
If you're renovating, the location of your sewer or water connections might need to change. This may be because you're moving the location of a shower, toilet, sink or other fixture.
Greater Western Water's metering and servicing guidelines set our water metering conditions for new developments, alterations to existing developments and existing water metering arrangements.
Before connecting to our water network you may need information about the pressure and flow rates at a property.
The installation of an appropriate backflow prevention containment device ensures the public water supply is protected from unintended cross connections and backflow.
A ‘legal point of discharge’ is the location where stormwater from a property enters a stormwater drain.
Notice of Intent to Declare Serviced Properties