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Application timeframes

We’re currently experiencing a high number of plumbing and building applications.

As a result, the following applications are taking additional time to process:

Current delay

We will continue to process applications in the order they are received and we will update this page regularly.

We apologize for the inconvenience these delays may cause.

This information was last updated 23 September 2021.

Application typeCurrent assessment time (business days)Note
Water and sewer application – single residential connection

13

We're currently assessing applications received up until 06 September 2021. If you applied on or before this date, you should expect a response by 29 Sept 2021.
Water and sewer application – non residential and unit development sites

12

We’re currently assessing applications received up until 07 September 2021. A letter of offer will be issued to the applicant once assessment is complete. Consent will be issued once payment is made and conditions to connect are met.
Sewer connection

09

We’re currently assessing applications received up until 10 September 2021. If you applied on or before this date, you should expect a response by 29 Sept 2021. For applications requiring a letter of offer, consent will be issued once payment is made and conditions are met.
Water tapping

18

We’re currently assessing applications received up until 30 August 2021. If you applied on or before this date, you should expect a response by 29 Sept 2021. For applications requiring a letter of offer, consent will be issued once payment is made and conditions are met.
Size, depth and offset

01

No current delays.
Build over easement

18

We’re currently assessing applications received up until 30 August 2021. If you applied on or before this date, you should expect a response by 29 Sept 2021.
Pressure and flow information

01

No current delays
'As constructed' property sewer plan01No current delays.