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Bill support for residential customers

We understand some customers may be financially impacted by coronavirus (COVID-19). We are here to assist.

Concessions

Get a concession of up to $337.10 per year at your principal place of residence if you hold one of the following cards:

  • Pensioner Concession Card
  • Health Care Card
  • Department of Veterans Affairs Gold Card (excluding dependants), War Widows Card or TPI Card.

To register your card:

More time to pay

We can extend the due date of your bill.

If possible, please contact us before your bill is due.

Payment plans

Make fortnightly or monthly payments towards your account over 12 months.

We'll provide a personalised payment estimate that takes into account your current balance and the estimate of your costs going forward.

How this works:

  • If your typical bill is $400, your annual costs might be around $1200. We may be able to split this into payments of $46 per fortnight or $100 per month.
  • If your typical bill is $100, your annual costs might be around $300. We may be able to split this into payments of $12 per fortnight or $25 per month.

To get started:

Other assistance

We have other support options including:

  • Utility Relief Grants - check your eligibility
  • Allowances
  • WaterTight in-home water audits
  • Financial counselling and other support services

Contact us to discuss your eligibility.

Video: a message about financial assistance

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