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Service changes

We’re supporting the health and wellbeing of our staff by offering them the flexibility to work from home or at alternative locations.

We’re still open for business, but have made some small changes.

Faults and emergencies

Contact us 24 hours, 7 days by calling 1300 650 422.

Account and billing enquiries

We’re still available. To contact us:

Our customer service desk at our Sunbury office is currently closed. You can continue to pay your bill in person at any Australia Post store.

Plumbing, building and land development enquiries

Our teams are working at alternative locations. There are delays in processing some applications. Read more.

You can contact the team by emailing developer.services@westernwater.com.au

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