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Terms of Use

Western Water has gone to significant effort to make your visit to our website a pleasant and informative experience.

Please note that by visiting our website you agree to be bound by our terms and conditions of use.

Our terms and conditions of use are governed by the laws of Victoria, Australia.

We may vary our terms and conditions from time to time so please visit this page regularly to keep yourself informed of the current terms and conditions governing your visit.


The material on our website (including information, images, audio, video, forms and text) is provided for information purposes only. No claim is made as to the accuracy or authenticity of the content of our website.

In no event will Western Water, our agents or employees be liable for the accuracy of the information contained on our website nor any use or reliance placed on it. The information on our website is provided on the basis that all persons accessing our site undertake responsibility for assessing the relevance, accuracy and currency of its content.

Our website provides links to other websites and Western Water takes no responsibility for information or other material that may appear on any of the linked websites. In no event will Western Water, our agents or employees be liable for the accuracy of information contained on those linked websites or any reliance you place on it. These linked websites are outside Western Water's control. It is also your responsibility to decide upon the reliability, accuracy and currency of the content of those linked websites.

Western Water does not warrant that our site, or any linked website, is free of infection by viruses or any other destructive, manifesting or contaminating properties.

You must contact us and obtain our permission first if you want to link to our site. You must not do anything to alter, modify or add to the material at this site. To obtain permission to link to Western Water's website please telephone the Manager Communications on 03 9218 5400 during normal business hours.


Copyright of all material on our site is owned by Western Water unless otherwise specified.

Apart from any fair dealing for the purposes of study, research, criticism and review, as permitted under Australian copyright legislation, no material on our website may be reproduced, re-used or redistributed for any commercial purpose whatsoever, or distributed to a third party for such purpose, unless you have our prior written permission. All requests should be directed to our Manager, Communications on 03 9218 5400 or email


Western Water understands the importance of protecting your personal information.

Personal information means recorded information or opinion, whether true or not, about an identifiable individual. Personal information can be almost any information linked to an individual, including name, address, sex, age, financial details, marital status, education, criminal record or employment history.

The Privacy and Data Protection Act 2014 sets standards for the way Victorian government organisations, statutory bodies and local councils collect and handle your personal information. To help you understand your rights under the Act, Western Water has a Personal Privacy Charter (Charter) developed in compliance with the Information Privacy Principles. The Charter explains how Western Water manages personal information relating to individuals, including present and past employees.

The Charter only applies to personal information Privacy Statement. Western Water only collects personal information that is necessary or desirable for the performance of our functions under the Water Act 1989. By using our web site you are deemed to consent to us using personal information about you collected by our website for the following purposes:

  • to notify you about existing or new water, sewerage, trade waste and plumbing products and services
  • for marketing activities, including market research relating to such new and existing products and services
  • to distribute to you general information and educational material relating to our products and services, our activities, water conservation and related matters; and
  • to monitor your use of our web site.

Please note that we may need to disclose personal information about you to certain third parties, including our agents and contractors, for example in connection with supplying goods or services to you or receiving goods or services from you. We may also need to from time to time disclose personal information about you to Victorian and Australian Government Departments and statutory authorities. All disclosures will be in accordance with applicable Victorian and Australian information and privacy laws.

When you look at our website our Internet Service Provider makes a record of your visit and logs the following information for statistical purposes:

  • your server address
  • your top level domain name (for example .com, .gov, .au, .uk etc)
  • the date and time of your visit to our site
  • the pages you accessed and documents downloaded
  • the previous site you visited
  • the type of browser you are using.

In the unlikely event of an investigation a law enforcement agency or other government agency may exercise its legal authority to inspect our Internet Service Provider's logs.

Western Water will only record your email address if you send us a message. Your email address and any other information that you choose to provide to us will only be used for the purposes described above.

Unless we indicate otherwise, our website does not provide facilities for secure transmission of information across the Internet. You should be aware that there are inherent risks in transmitting information across the internet. We may indicate that specific parts of our website include facilities for secure transmission of information but those facilities do not extend beyond the specified pages and our general warning otherwise applies.

Our website uses cookies which may be used to track your browsing behaviour and to assist you to customise your preferences when visiting our website, for example to assist you with using the search engine on our website as defined by the Privacy and Data Protection Act 2014. It does not affect any of Western Water's other rights, powers or obligations, nor does it impose any obligations on Western Water with respect to commercial, trade or any other information that is not personal. Please contact Western Water's Privacy Officer on 1300 650 422 if you:

  • wish to have access to the personal information we hold about you
  • consider the personal information we hold about you is not accurate complete or up to date
  • require further information on our personal information management practices
  • would like to nominate a third person to have access to your personal information.

Western Water recognises the need to communicate privacy issues to customers from culturally and linguistically diverse communities. For privacy information in languages other than English, please contact Western Water on 1300 650 422 or email

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